Front Counter Receptionist
We're currently accepting resumes for this position.
Front Counter Receptionist
Are you good with people and looking for a position with great benefits? Want to work with a close-knit team that supports and values each other? JTI is like a family. There’s no corporate feel. We have a growth mentality—expanding and always building new skills—and we want you to grow with us.
The Front Counter Receptionist’s main duty is to coordinator the efforts of the sales floor by greeting and triaging customers, phone calls and sales to achieve a uniform and consistent positive customer experience. The receptionist will also act as cashier as needed when Parts Specialists are not available to ring out customers.
You will learn about the trailer industry—how the business works as well as the parts and repairs we provide. If you don’t have previous experience working as a cashier we will train you.
JTI Trailers is Cleveland’s premiere trailer dealership, founded in 1935. We service, repair, perform maintenance and inspections on non-CDL trailers. We also install and service trailer hitches and snow and ice equipment.
Minimum Qualifications
Preferred Qualifications
These are not requirements but may give you an advantage in the hiring process.
Compensation
Pay is hourly, commensurate with experience.
Benefits offered for full time employees after 30 days:
Responsibilities – the key responsibilities for this position include:
Position
About JTI
JTI has been family-owned and family-run for four generations. We are a close-knit shop, like a family—we take care of each other. We have a low turnover, with most of our employees already working here for at least four years. One current employee left for various reasons then decided to come back within a year. This is a very social environment, and it’s informal—anything but corporate. We can have fun, but we get it done. If you’re here, you come on time and you fulfill your responsibilities big and small.
We also have a growth mentality. We have been around for 90 years but we have the energy of a startup, focused on expanding.
If you work here, you’re not just trading your time for money. You want to build skills so you can keep building your earning potential. We will support and encourage those efforts and provide direction for that growth.
To learn more about us, check out our team. Here is the service work we do. You can see our YouTube for videos of our team in action (as well as products, services, discounts and funny videos).
How to apply
Apply through Indeed.com listing (link)
https://www.indeed.com/job/front-counter-receptionist-b33ca2007d06dc80
Are you good with people and looking for a position with great benefits? Want to work with a close-knit team that supports and values each other? JTI is like a family. There’s no corporate feel. We have a growth mentality—expanding and always building new skills—and we want you to grow with us.
The Front Counter Receptionist’s main duty is to coordinator the efforts of the sales floor by greeting and triaging customers, phone calls and sales to achieve a uniform and consistent positive customer experience. The receptionist will also act as cashier as needed when Parts Specialists are not available to ring out customers.
You will learn about the trailer industry—how the business works as well as the parts and repairs we provide. If you don’t have previous experience working as a cashier we will train you.
JTI Trailers is Cleveland’s premiere trailer dealership, founded in 1935. We service, repair, perform maintenance and inspections on non-CDL trailers. We also install and service trailer hitches and snow and ice equipment.
Minimum Qualifications
- Education Required: High School Diploma.
- Experience Required: 6 months or more experience as a receptionist or other customer service, e.g. greeting visitors and directing phone calls.
- Attitude and Personality: You love people and making conversation, and you are patient with customers.
- Strong organizational skills and attention to detail
- Computer skills: Typing, data entry, file organization, general computer skills.
- Working with cash: able to make change quickly and without difficulty.
- Multitasking: Able to work on several projects at once and able to handle continuous interruptions, either from coworkers or by the telephone.
- Physical Requirements: Standing, sitting, and walking for 8 hours per day. Must be able to lift 25 lbs.
Preferred Qualifications
These are not requirements but may give you an advantage in the hiring process.
- 1-2 years experience as a receptionist or greeter, or other professional phone experience
- Customer service experience
- Ability to communicate in Spanish is a BIG plus.
- Previous experience as a cashier is also a plus.
- Experience filing or clerical experience is a plus
Compensation
Pay is hourly, commensurate with experience.
Benefits offered for full time employees after 30 days:
- 95% paid Medical Insurance (Medical Mutual).
- Supplemental Benefits including Life Insurance, Supplemental Accident Coverage, Critical Illness and Disability
- 100% paid Dental Insurance.
- 100% paid Vision Insurance.
- 100% paid Tele-Health.
- 401k Plan with 4% matching annually.
- One (1) week paid vacation during the first two (2) years of service; Two (2) weeks paid vacation for the third through eighth year of service; Three (3) weeks for more than eight years of service.
- Six (6) paid holidays each year; (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
- Sam’s Club membership.
Responsibilities – the key responsibilities for this position include:
- First point of contact with the public as Public Relations and Customer Service Representative. Greet customers in a friendly and professional way and help them to the appropriate person/area/department.
- Screens incoming telephone calls and walk-in visitors.
- Answers telephone calls within four (4) rings, routes calls, and takes messages, as necessary.
- Assists in planning and implementing seasonal rotation of Showroom merchandise.
- Provide back-up to Parts Counter. Act as cashier on an as-needed basis.
- Performs filing, typing, data entry, and other clerical support to other departments, as assigned by management.
- Prepares and distributes internal communications and serves as a central clearing position for general information.
- Maintaining a well-groomed, professional appearance, appropriate for the position and situation.
- Maintains personal work area, waiting area and showroom in a neat and clutter free condition free from mud/dirt/snow.
Position
- 40 hours per week - Full-time
- Monday through Friday 8 AM to 5 PM; rotating Saturdays 8 AM to 2 PM
About JTI
JTI has been family-owned and family-run for four generations. We are a close-knit shop, like a family—we take care of each other. We have a low turnover, with most of our employees already working here for at least four years. One current employee left for various reasons then decided to come back within a year. This is a very social environment, and it’s informal—anything but corporate. We can have fun, but we get it done. If you’re here, you come on time and you fulfill your responsibilities big and small.
We also have a growth mentality. We have been around for 90 years but we have the energy of a startup, focused on expanding.
If you work here, you’re not just trading your time for money. You want to build skills so you can keep building your earning potential. We will support and encourage those efforts and provide direction for that growth.
To learn more about us, check out our team. Here is the service work we do. You can see our YouTube for videos of our team in action (as well as products, services, discounts and funny videos).
How to apply
Apply through Indeed.com listing (link)
https://www.indeed.com/job/front-counter-receptionist-b33ca2007d06dc80
